Terms and Conditions

The prices set at the time of booking include only the services contracted by the customer and detailed in the vouchers and tickets provided. Taxes, fees, duties, or other charges applicable at the destination, in accordance with the laws of each country, may increase or change without prior notice. The customer is responsible for verifying and paying these charges to the relevant authorities (Consulate or government entity) at the destination. It is the customer’s responsibility to present a valid credit card, belonging to the corresponding cardholder, at the time of check-in for contracted ground services. This card must be associated with any guarantees that may be required by the service providers at the destination. The rates and conditions of these guarantees may vary depending on the type of service and its duration.

Regarding Cancellations, Changes, and Refunds:

Any changes or cancellations are subject to the conditions and restrictions of your airline ticket and each hotel or service provider. Therefore, refunds may be partial or total, or there may be no refund at all of the amounts paid. Responses to refund requests will be subject to the timeframes established by each provider or hotel. It is the customer’s responsibility to have properly informed themselves about the cancellation, change, and refund conditions at the time of making the reservation, directly through their sales channel. To request the cancellation and refund of contracted services, the customer must contact the corresponding sales channel, either in person at the sales office or via the following phone number…

Responsibilities:

MACHUPICCHU MOUNTAIN TOURS will not be responsible for the loss, suspension, or modification of contracted services (hotels, transfers, etc.) due to circumstances beyond its control, such as weather phenomena, natural disasters, security issues, or acts by third parties over which MACHUPICCHU MOUNTAIN TOURS has no influence, as well as in cases of force majeure. MACHUPICCHU MOUNTAIN TOURS will also not be responsible for any lack or defect in the customer’s documentation (passport, visa, insurance, medical requirements, etc.). If the customer must suspend or abandon their trip due to the lack or irregularity of these documents, it will be their sole responsibility to cover any resulting expenses, and the conditions outlined in Section 2 above will apply.

MACHUPICCHU MOUNTAIN TOURS only commits to fulfilling the services detailed in the vouchers issued and delivered by the corresponding sales channel. Any additional expenses or services not specified in the vouchers will be the passenger’s responsibility. Likewise, any issues related to services contracted directly by the customer with third parties will be their exclusive responsibility. The passenger confirms that they have been duly informed by the sales advisor about the necessary documents for entering/exiting the destinations included in the travel package.

MACHUPICCHU MOUNTAIN TOURS acts as an intermediary in the provision of contracted services; therefore, its responsibility, as well as that of its providers, is limited to the quality of the intermediation. MACHUPICCHU MOUNTAIN TOURS will not be responsible for deficiencies in the services provided by suppliers or for any material or personal damages caused to the customer due to acts by third parties. It is the customer’s responsibility to carry the corresponding vouchers during their trip, which must be presented to the service provider at the destination. In the event of not presenting the vouchers, the provider may deny the service, without this implying any liability for MACHUPICCHU MOUNTAIN TOURS. Customers are advised to confirm check-in and check-out times directly with their hotel.

MACHUPICCHU MOUNTAIN TOURS, as an intermediary, is not responsible for any damages or losses that the passenger may suffer during their stay or while using services provided by third parties. However, the customer has the right to file a claim directly with the service provider or the responsible third party.